Refund Policy

Last Updated: July 28, 2026

Cuta ("Cuta," "we," "us," or "our") provides AI-powered creative tools at cuta.app. This Refund Policy explains how we handle refunds for subscriptions, credit purchases, and usage-related billing on the Services.

This Policy should be read together with our Terms of Service and Privacy Policy. If there is a conflict between this Policy and the Terms regarding refunds, this Policy controls for refund matters unless applicable law requires otherwise.

1. Overview

All fees are stated in U.S. Dollars unless otherwise shown during checkout. Except where required by applicable law or expressly stated in this Policy, payments for the Services are non-cancelable and non-refundable.

We encourage you to review our Pricing page, use any free credits or trial access available to your account, and confirm that a plan or credit pack meets your needs before purchasing.

2. Subscription Fees

If you purchase a paid subscription:

1. Subscription fees are charged at the start of each billing period.
2. Subscriptions may renew automatically unless you cancel before the renewal date through your account settings or the billing tools made available to you.
3. Subscription fees are not refundable, including for partial billing periods, unused time, downgrades, or cancellations made after a renewal charge.
4. Canceling a subscription stops future renewals but does not entitle you to a refund for the current or any prior billing period, except where required by law.
5. If your access to paid features is suspended or terminated because you violate our Terms or applicable law, you are not entitled to a refund for fees already paid.

3. Credit Pack Purchases

If you purchase one-time credit packs or other prepaid usage:

1. Purchased credits are not refundable once payment is completed, except where required by law.
2. Credit packs are delivered to your account after successful payment processing.
3. We recommend starting with any free credits or lower-cost options to evaluate the Services before buying larger packs.
4. Purchased credits may be subject to expiration rules shown in your account or on the Pricing page. Expiration does not create a right to a monetary refund for unused credits.

4. How Credits Are Used

Cuta uses a credit-based billing model for many generation and processing features. When you start a billable task:

1. The estimated credits required for the task may be reserved from your balance.
2. If the task completes successfully, the final credit amount is deducted based on actual usage.
3. If a task fails, is canceled by the system, or does not produce a successful result for reasons attributable to the Services, credits are not consumed for that failed task.
4. If credits were reserved or deducted for a failed or incomplete task, we will restore them to your account automatically or after review, typically as refund credits in your balance.

Refund credits are applied according to our internal credit ledger rules and may be consumed after other eligible credit balances, as shown in your account.

5. Duplicate Charges, Billing Errors, and Unauthorized Payments

We will make commercially reasonable efforts to resolve legitimate billing issues, including:

• duplicate charges for the same order;
• charges caused by a confirmed technical billing error on our side; or
• unauthorized payments reported promptly and verified according to our payment provider's process.

If we confirm an error, we may issue a refund to the original payment method or restore the appropriate credits to your account, depending on the nature of the issue.

To report a billing problem, contact us through Support or [email protected] and include your account email, transaction date, and any relevant receipt or invoice details.

6. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting us, we may suspend access to paid features while the dispute is investigated.

We reserve the right to contest invalid chargebacks and to terminate accounts that repeatedly initiate abusive or fraudulent disputes. Resolved chargebacks may result in reversal of credited usage, account restrictions, or termination where permitted by law and our Terms.

7. Promotional Credits, Referrals, and Free Access

Free credits, referral rewards, promotional grants, and similar non-paid balances:

1. have no cash value;
2. are not convertible to money or refundable;
3. may be subject to eligibility limits, expiration, or revocation if obtained through abuse, fraud, or violation of our Terms; and
4. may be removed if we determine they were issued in error.

8. Third-Party Payment Processing

Payments are processed by third-party providers such as Stripe. Refund timing, payment method restrictions, and dispute procedures may also be subject to the payment provider's rules. We do not control how long a refunded amount takes to appear on your statement after we approve a refund.

9. Legal Exceptions

Nothing in this Policy limits any non-waivable refund, cancellation, or consumer rights available to you under applicable law. Where local law requires a refund, repair, replacement, or cooling-off remedy, we will comply to the extent required.

If you believe you are entitled to a refund under applicable law, contact us with enough information for us to review your request.

10. Changes to This Policy

We may update this Refund Policy from time to time. When we do, we will update the "Last Updated" date above and provide additional notice where required by law.

Your continued purchase or use of paid features after an updated Policy becomes effective constitutes acceptance of the updated Policy for future transactions, subject to any non-waivable rights you may have under applicable law.

11. Contact Us

If you have questions about this Refund Policy or need help with a billing issue, contact us:

• Support: https://cuta.app/support or [email protected]
• Legal notices: [email protected]

Please include your account email, a description of the issue, and any relevant order or transaction information. Do not send full payment card numbers or other unnecessary sensitive information.